This afternoon the Senate Commerce Committee, chaired by Senator Jay Rockefeller (D-WV), will hold a hearing on “Aggressive Sales Tactics on the Internet and their Impact on American Consumers.” The committee also released a report on these practices.
The hearing’s focus is on deceptive post-transaction offers — cases in which, after completing an online transaction with one merchant, the consumer receives an offer from an unrelated merchant that often results in the consumer being charged unexpected monthly fees. These post-transaction offers have generated thousands of consumer complaints and deserve close scrutiny from legislators and regulators.
TrialPay cares about this issue because the long-term success of our business depends upon consumers trusting online merchants — and the kind of post-transaction offers currently under investigation undermine that trust. We are grateful to the Senate Commerce Committee for investigating these deceptive post-transaction offers, and we encourage other companies to join TrialPay in calling for more consumer-friendly industry practices.
Posted by Clint Smith, TrialPay’s VP and General Counsel
